Find answers to common questions about our services
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Search our FAQ for quick answers to your questions
General Questions
QuickCharge is a leading mobile recharge platform in UAE that allows you to instantly recharge your mobile phone credit for all major operators. We provide secure, fast, and reliable recharge services 24/7.
We support all major UAE operators including Etisalat, Du, Virgin Mobile, and BOTIM. You can recharge prepaid accounts and pay postpaid bills for these operators through our platform.
While you can make a one-time recharge without an account, we recommend creating one to access features like saved payment methods, recharge history, and special offers.
Payment & Billing
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. All transactions are secured with 256-bit SSL encryption.
No, we don't charge any additional fees. The amount you see is the amount you pay. However, your bank might charge international transaction fees depending on your card issuer.
If your recharge fails or there's an error in processing, we automatically refund the amount within 24-48 hours. For other issues, please contact our support team.
Technical Support
Most recharges are processed instantly. However, in rare cases, it might take up to 15 minutes. If you don't receive your recharge after 15 minutes, please contact our support team.
First, check if the amount has been deducted from your account. If yes, wait for 15 minutes as the recharge might be processing. If the issue persists, contact our 24/7 support team.
Yes, registered users can set up automatic recharges on a weekly or monthly basis. You can manage these settings in your account dashboard.
Account Management
Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a password reset link. The link is valid for 24 hours.
Yes, you can save multiple phone numbers in your account for quick recharge. You can also label them (e.g., "Personal", "Work") for easy identification.
Log in to your account and go to the "Transaction History" section. You can view all your past recharges, download receipts, and filter transactions by date or operator.
Still Have Questions?
Can't find the answer you're looking for? Please contact our friendly support team.